Rights of the People We Serve

You have the right to:

  • Be treated respectfully and in a culturally safe manner free of abuse of any type including: physical, mental, emotional, spiritual, sexual, financial or verbal abuse, humiliation, threats, punishment, exploitation or retaliation.
  • Your individual cultural beliefs about your social, psychological, physical, and spiritual practices.
  • Be fully informed of the limits to confidentiality and with whom and under what circumstances the worker may discuss your situation. To know where your file is kept, who has access to it and how you can access your record(s).
  • Be informed of the helping process from beginning to end of service; to know why a referral was made, the expected length of service, and who is involved so that you can make choices about whether or not to participate in the suggested process.
  • Participate in all aspects of service planning and providing feedback about programs; and to question decisions made on your behalf, and the right to appeal these decisions to the Child/Youth/Health/Family Services Manager if you think that the decisions/service is unfair, discriminatory, or unhelpful.
  • Information about community resources and potential referrals to other services. You will be given information about community resources including: legal support, self-help groups and advocacy (Children’s Advocate) upon request
  • Be informed of and have access to a grievance/complaint procedure that will address any perceived or actual violation of your personal rights.



It is expected that children, youth and families will:

  • Collaborate with your worker to develop service goals and plans, take your service plan seriously, and to be on time for sessions/meetings.
  • Treat other people with respect.
  • While participating in meetings/service avoid the use of any illegal drugs, inhalants, or intoxicants and solvents.